High agency
Notice the problem, propose a next step and keep progress moving without repeated follow-ups.
Operations Associate
Careers at Heelium
Operations Associate
Keep physical stock, records and daily execution in sync. Own hands-on warehouse work, inventory accuracy and vendor follow-ups.
Explore the applicationThe opportunity
Make everyday operations dependable.
Good operations show up in the details: the right stock in the right place, accurate records and orders ready when they need to be.
You will work hands-on across receiving, storage, picking, packing, dispatch, returns and vendor coordination. This is an execution role with responsibility for closing tasks and flagging problems early.
Your job is to make daily operations reliable, investigate mismatches and improve the routines behind them.
How we work
Ownership is visible in the details.
Accuracy & follow-through
Check the details, document what changed and verify the result before closing a task.
Ethics & low ego
Be honest about mistakes and results. Protect customers and quality, and welcome feedback.
Practical improvement
Fix recurring problems with clear checklists, ownership and routines that people can use.
Your scope
What you will own.
Warehouse execution
Check incoming quantities and condition, record receipts, organise storage and support accurate picking, packing and dispatch.
Inventory accuracy
Maintain SKU records, conduct cycle counts and reconcile physical stock with system balances. Document discrepancies and resolve their cause.
Vendor follow-through
Track deliveries, shortages and pending commitments. Keep clear records, follow up consistently and escalate delays with practical options.
Returns & operating records
Inspect and route returns correctly, maintain trackers and keep hand-offs clear. Flag quality concerns before stock goes back into circulation.
Real work, real decisions
The problems you will walk into
- The system shows 120 units but the shelf has 96. You reconcile receipts, dispatches and returns before making a documented correction.
- A vendor delivery is short or damaged. You record the evidence, protect usable stock and follow through until the discrepancy is resolved.
- Dispatch is approaching while returns and incoming stock are waiting. You prioritise the work, communicate risks and keep records current.
- You spot a quality issue during packing. You hold the affected stock and escalate rather than passing the problem to the customer.
What good looks like
Accuracy you can depend on.
Your first 90 days
Learn the warehouse flow and SKU system, maintain dependable daily records and complete stock checks with clear follow-up on discrepancies. Improve one recurring source of error.
By six to twelve months
Stock records and physical inventory stay aligned. Dispatch hand-offs and vendor follow-ups are dependable, and recurring errors are investigated and reduced.
What you bring
- Hands-on experience with warehouse, inventory or operations tasks, with examples of work you personally completed.
- Comfort using Excel or Google Sheets to maintain stock, delivery and follow-up trackers; willingness to learn inventory systems.
- Careful checking, clear documentation and the discipline to finish routine work consistently.
- Honest communication, practical judgement and readiness to work on the warehouse floor rather than only coordinate from a desk.
Your application
Show us how you think. Prove what you have owned.
AI-generated answers will be filtered out. We are hiring you, not adding a subscription. Write in your own words and use your own experiences and judgement.
Set aside 20–30 minutes for five sections: your background, ownership and accuracy, warehouse and vendor experience, practical scenarios, and working fit. Concise, specific answers matter more than polished language.
Apply with evidence
Bring a CV link and relevant examples of your individual contribution. Anonymised examples and approximate figures are welcome.
Discuss the work
If shortlisted, talk through your approach to stock discrepancies, prioritisation and follow-through with the hiring team.
Confirm mutual fit
Discuss expectations, working arrangements and how you would contribute before moving forward.
A few things to know
How is the work location decided?
The work location and working arrangement will depend on the company’s needs and will be discussed during the hiring process.
What does the day-to-day work involve?
This is a hands-on execution role. Priorities can change, and we expect clear communication, careful checks and reliable follow-through when something needs attention.
What experience matters most?
Relevant practical experience and evidence of what you personally delivered. Use specific examples rather than only company names or job titles.
How is compensation discussed?
Compensation and role expectations will be discussed during the hiring process. Share your expected range in the application.
Do I need to create a presentation or a new project?
No. Share existing experience and work where appropriate. Do not disclose confidential employer material or customer data.
Build with Heelium
Ready to own the outcome?
If this is the kind of work you want to do, we would like to understand how you think and what you have delivered.
Start my application ↗20–30 minutes · Opens in Google Forms